Teleconsultation is suitable for anyone above 2 years old and seeking treatment for non-emergency illnesses. Please note that your user account cannot be used by another person.

For patients below 16 years old, please ensure you have a guardian (who must be at least 21 years old) present with you during the teleconsultation. The guardian has to show his/her valid ID (eg. NRIC, passport, etc) to the doctor at the start of the teleconsultation.

Doctor World charges $18nett for a 15-minute teleconsultation (inclusive of medication delivery). Beyond 15 minutes, the doctor may request for an additional payment for another 15-minute extension. Medication charges apply.

There are many common conditions (non-emergency in nature) that can be treated via teleconsultation including but not limited to these:

• Cough & Cold
• Sore Throat
• Constipation & Diarrhoea
• Skin Irritation & Rashes
• Acne
• Headache & Migraine
• Urinary Tract Infections
• Menstrual Issues
• Gastric problem
• Cold sores
• Muscle aches
• Heel pain
• Conjunctivitis without visual disturbances
• Eyelid problems
• Gout
• Well-controlled chronic illnesses that have already been routinely followed up
• Others: travel health, sexual health, review of health screening results

The doctor will make a reasonable diagnosis where possible from the presenting history, vital signs or other clinical parameters where available, investigation or imaging results and recommend treatment or referral to the appropriate level of care if necessary.

Emergency health issues are NOT suitable for teleconsultation. Please seek immediate medical assistance at the nearest Accident & Emergency (A&E) or call 995 for an ambulance.

This teleconsultation service is also not for mental health conditions. For mental health conditions, you can call 1800-221 4444 (SOS hotline).

The following conditions are also NOT suitable for teleconsultation:

• Visual disturbances – double vision or blurred vision or loss of vision
• Dizziness and imbalance
• Chest pain
• Breathing difficulties and asthma
• Abdominal pain with fever
• Diarrhoea with black stools
• Fever for more than 3 days
• Weakness or numbness of limbs
• Urinary or bowel incontinence
• Pregnancy complications
• Any injuries
• Bleeding from any wounds/injuries
• 1st consultation on chronic illnesses

Your identification card will be required for the doctor’s verification during the teleconsultation. No prescription, referral or medical certificate can be issued to anyone who is not using his real identity or assuming a false identity.

Optional: Available medical equipment to enhance the effectiveness of the teleconsultation are welcomed.
• A thermometer to measure temperature
• A glucometer to check blood glucose level
• A sphygmomanometer (also known as a blood pressure machine) to check blood pressure and heart rate
• A torch to illuminate whenever necessary

The doctor will advise you to seek other appropriate treatments or follow-up actions before ending the call. There will be no consultation charges incurred in such cases.

All doctors onboard Doctor World are Singapore-registered and licensed with the Singapore Medical Council (SMC).
They hold doctoral degrees in medicine and have undergone post-doctoral training as required to be registered as a doctor in Singapore. They also undergo a screening process and telemedicine training by our clinical panel comprising medical doctors and professionals.

We are in partnership with established healthcare providers such as Raffles Medical Group, OmniMed Healthcare and Comfort Ambulance & Services.

Yes, you can select a doctor for teleconsultation via “Search Doctor” (by keying in the doctor’s name or clinic), subject to his/her availability.

You may also choose a doctor that you have previously seen on Doctor World if he/she is saved on your ‘Favourite Providers’ list. You can add a provider onto your favourite list by selecting the ‘heart’ icon in the appropriate doctor’s profile.

The estimated waiting time to see a doctor via teleconsultation is 15min. If no doctors are available to conduct a teleconsultation right away, a doctor will fix a teleconsultation appointment with you and call you back at the designated time.

The doctor will initiate a call-back for which you will be prompted via a push notification. Upon receiving the push notification, you can rejoin the call once you accept it. If you still fail to reconnect to the session, please contact our Customer Service Team at contact@doctorworld.co and we will assist you in any way we can.

The medication will be delivered to your address within 2 hours of the teleconsultation. We seek your patience and understanding should there be unforeseen delays arising from traffic conditions and/or other factors.

Please note that the delivery will be fulfilled by a third-party courier service. You will have to verify your identity by presenting your identification card in order to receive the medication from the courier. Please acknowledge receipt of medication in the Doctor World app upon delivery.

Please contact our Customer Service Team at contact@doctorworld.co and we will assist you in any way we can. For enquiries regarding medicine and clinic services, you may wish to contact the clinic directly. The phone number of the clinic can be found in your clinic visit/consultation report.